Privacy Policy

1. Who We Are

Velocity Labs AI ("we," "us," or "our") operates the website velocitylabsai.com and provides AI tools, digital products, and consulting services for business owners. Our contact email is support@velocitylabsai.com.

2. What Information We Collect

We collect information you provide directly to us and information collected automatically when you use our services.

Information you provide:

• Name and email address — when you opt in to receive a free resource, purchase a product, or book a call
• Payment information — collected and processed by Stripe; we never see or store your full card number
• Phone number — only if you provide it voluntarily
• Messages and correspondence — if you contact us via email or through a form

Information collected automatically:

• IP address and general location (country/region)
• Browser type and device information
• Pages visited and time spent on site
• Referral source (how you found us)

3. How We Use Your Information

We use the information we collect to:

• Deliver the products, resources, or services you requested
• Send transactional emails (order confirmations, download links, booking confirmations)
• Send marketing communications you have consented to receive (see Marketing section below)
• Improve our products and website based on usage patterns
• Respond to your questions or support requests
• Comply with legal obligations

4. Marketing Communications

When you opt in to a free resource or make a purchase from Velocity Labs AI, you consent to receive occasional marketing emails from us. These may include:

• AI tips and strategies for business owners
• New product announcements
• Special offers and promotions
• Content we think will be valuable to you

You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email we send. Unsubscribing takes effect immediately and you will not receive further marketing emails.

Transactional emails (order confirmations, download links) are not affected by unsubscribing and will still be delivered as needed.

We comply with the CAN-SPAM Act. Every marketing email we send includes our business name and a valid physical mailing address.

5. Who We Share Data With

We do not sell, rent, or trade your personal information. We share data only with trusted service providers who help us operate our business:

• Stripe — payment processing. Your payment data is governed by Stripe's Privacy Policy.
• GoHighLevel (GHL) — our CRM and email platform, used to manage contacts and deliver communications.
• Google Drive — used to store and deliver downloadable resources.
• Vercel — web hosting for velocitylabsai.com.

Each of these providers has their own privacy policy and security practices. We only share the minimum data necessary for them to perform their function.

We may disclose your information if required by law or to protect our legal rights.

6. How Long We Keep Your Data

We retain your information for as long as necessary to provide you with our services and comply with legal obligations:

• Contact and marketing data — retained until you unsubscribe or request deletion
• Purchase records — retained for 7 years for tax and accounting purposes
• Support correspondence — retained for 2 years after your last interaction

You can request deletion of your personal data at any time (see Your Rights below).

7. Your Rights

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete information
• Deletion — request that we delete your personal data (subject to legal retention requirements)
• Opt-out of marketing — unsubscribe from marketing communications at any time via any email or by contacting us directly
• Portability — request your data in a portable format

To exercise any of these rights, email us at support@velocitylabsai.com with "Privacy Request" in the subject line. We will respond within 30 days.

8. Cookies

Our website uses minimal cookies necessary to function:

• Essential cookies — required for the website and checkout to work properly
• Analytics — we may use basic analytics to understand how visitors use our site (no personally identifiable data is collected)

You can control cookies through your browser settings. Disabling cookies may affect some functionality on checkout pages.

9. Security

We take reasonable technical and organizational measures to protect your personal data. All data transmission is encrypted via HTTPS. Payment processing is handled entirely by Stripe, which is PCI DSS compliant.

No method of transmission over the internet is 100% secure. If you have concerns about the security of your data, contact us immediately at support@velocitylabsai.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.